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Spin Master Customer Care

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110
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11 September 2017
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3 July 2024
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Zoomer Playful Pup

Bring home a new best friend with this Playful Pup interactive toy from Zoomer. This amazing pet dog toy moves and sounds just like a real dog! Using sophisticated technology, Playful Pup reacts with sound effects and movements when kids interact with it. Their new pal can even perform over 25 tricks! As well as plenty of personality, Playful Pup has fluffy ears, a waggy tail and a floppy tongue. Kids will love spending time with their new bestie as they discover everything their friend can do! For ages 5 years and over.

What are the batteries

Hello, 
Thank you for inquiring about Zoomer Playful Pup. This toy does not require any batteries and is charged with the USB cable it comes with.Hope this helps! 
Thanks, 
Spin Master Customer Care

4 years, 2 months ago

Spin Master Customer Care

Bakugan - Battle Brawlers Starter Set (Styles Vary)

Let the adventure begin with this Battle Brawlers Starter Set from the Bakugan range (styles vary). Kids will love showing off their Battle Master skills with this exciting set. It includes everything they need to start their epic brawler journey, including transforming Bakugan balls, 40 trading cards and much more. Don’t forget to browse the rest of the Bakugan range to expand their collection. Whether they play solo or with friends, they’ll love creating their own awesome adventures. Inside the Starter Set, kids will find: • 3x Bakugan (2 Bakugan and 1 Bakugan Ultra)• 40x trading cards• 6 BakuCores For ages 6 years and over.

If I’m buying online, can I select a specific pack? (My daughter mainly wants one specific bakugan that only comes in one set)

Hi Adam78, thanks for reaching out. This listing for the Bakugan - Battle Brawlers Starter Set comes from an assortment. We wouldn't be able to guarantee which one you will get however feel free to reach out to the store for further assistance. We hope this helps!

4 years, 2 months ago

Spin Master Customer Care

Bakugan Baku-Storage Case (Styles Vary)

Take Baku action with you wherever you go, with this Backugan Baku-storage Case. Inside, you’ll find room for everything you need to battle on the go! Open up your Storage Case and discover a Nillious Bakugan, two BakuCores, and one Character Card inside. With room for up to 14 Bakugan, 12 BakuCores, and a 40-card deck, now it’s easier than ever to pack up your collection and trade and battle your friends. Suitable for ages 6 and over.

Now there is no click and collect. How do you ensure that you get the colour you want?

Hi Kaz, 
Thank you for your question. As the storage case comes from an assortment, the color will be randomly selected for you. 
We hope this helps answer your question! 
Regards, 
Spin Master Customer Care

4 years, 2 months ago

Spin Master Customer Care

Hatchimals CollEGGtibles - Surprise Gift Set

The twelve Hatchimals of Christmas are here to spread festive cheer with the Hatchimals CollEGGtibles - Surprise Gift Set.Inside every set are 12 Christmassy Hatchimals. Some have Christmas hats and others carry Christmas gifts such as cheeky elves. The classic Hatchimals eggs have had a festive redesign with a sweet snowflake instead of the usual heart. Hatching your Hatchimal still takes the same love and care. Gently rub the egg in your hand until the snowflake changes colour. When it does, you’re ready to crack open the egg and meet your Hatchimal!For ages 5 years and over.

If I bought 2 of these, would they both contain the same 12 hatchimals?

Hello Lisa, Thank you for inquiring about the Hatchimals CollEGGtibles - Surprise Gift Set. The set will come from an assortment that is shown on the site. There may be some duplicates. Hope this helps! Thanks, Spin Master Customer Care

4 years, 3 months ago

Spin Master Customer Care

DreamWorks Dragons: The Hidden World Figure - Meatlug

Recreate your favourite adventures from DreamWorks Dragons: The Hidden World with this fully poseable Meatlug figure. With a moving head, legs and wings, this fully poseable Meatlug figure is the perfect gift for little fans of the film franchise, while it also fits inside all DreamWorks Dragons Hidden World Playsets (sold separately) for even more action-packed fun. Collect more magical DreamWorks Dragons: The Hidden World figures — including Lightfury, Stormfly, Meatlug and Hookfang (each figure sold separately). Suitable for children aged 4 years and over.

See all Q&A for this product

How big is meatlug?

Hi Allison, 
The product dimensions of Meatlug are as follows: 
10.16 x 19.05 x 20.96 cm; 0.22 Grams 
Hope this helps! 
Regards, 
Spin Master Customer Care

4 years, 3 months ago

Spin Master Customer Care

DreamWorks Dragons: 20cm Premium Plush (Styles vary)

Kids can snuggle up with their favourite characters with these 20.3cm Premium Push toys from the DreamWorks Dragons range. Whether they recreate their favourite moments from the Dragons series or come up with all-new adventures, kids are sure to love spending time with their super-soft new friend. This range includes plenty of their favourite characters, from Toothless and Stormfly to Lightfury and Monstrous Nightmare. Styles vary, so we can’t guarantee exactly which Dragon your little one will receive. For ages 4 years and over.

I am aware it says styles may vary, what if I want to order a specific one? My little one has almost the full set but needs Toothless.

Hi ChloQ. Thank you for your inquiry. Regrettably, products from this listing are selected from an assortment, therefore we cannot guarantee that your little one will receive Toothless. We apologize for the inconvenience. 
If you have any questions or concerns, please contact our Customer Care team at 1 800-622-8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you! 

Regards,
Spin Master Customer Care

4 years, 3 months ago

Spin Master Customer Care

Meccasaur Dinosaur Construction Kit

Help little engineers build their very own robotic dinosaur with this Meccasaur construction set. Kids will love creating with this amazing Meccano construction kit. Using the pieces provided, they can make their own robot dinosaur. Once built, the dinosaur can stomp around, respond to commands, talk and roar. Inside the box, you'll find: • 715x Pieces• 1x Motorised Meccasaur Module• 1x Light-up LED Module• 1x Meccasaur Brain• 2x Hand Tools• 1x Instruction Guide 4 C batteries are required, but not included inside the pack. For ages 10 years and over.

Can you please give me a total weight of this item including packaging as I have to send it abroad

Hi ICM, The product dimensions are 3.9 x 19.7 x 11.8 inches and item weight is 1.47 pounds. We hope this helps!

4 years, 5 months ago

Spin Master Customer Care

Bakugan Armoured Alliance Battle Arena

Get ready for the best brawl ever with this Battle Arena from the Bakugan Armored Alliance range. It's time to challenge your friends to an exciting battle! Place the BakuBalls and your character cards on the edge of the Arena, then place your BakuCores in the middle. Try your best to roll your Bakugan onto the BakuCores and see who wins. Inside this set, you'll find 1 Battle Arena, 1 Bakugan, 1 character card, 1 ability card and 2 BakuCores. Browse the rest of the Bakugan range to make playtime even more awesome. For ages 6 and over.

See all Q&A for this product

Can you mix and battle 3x battle planet bakugan against 3x armoured alliance bakugan?

Hi Rikster, yes you can battle brawl all Bakugan Characters. We hope this helps!

4 years, 5 months ago

Spin Master Customer Care

Air Hogs Super Soft Stunt Shot Remote Control Car

Show off your epic skills with the Super Soft Stunt Shot Remote Control Car from the Air Hogs range. This amazing RC car is like nothing you’ve seen before! It has HUGE foam wheels, which help you do awesome stunts, flips, twists and more wherever you like. It won’t damage floors, walls or carpets either, so you can play indoors or outdoors. Inside the box, you’ll find 1 stunt shot, 1 controller, 1 sticker sheet, 1 charging cable and instructions. Remember though, batteries aren’t included, so you’ll need to buy those separately. For ages 5 and over.

What frequency does the remote operate on and can two vehicles be used at the same time if 2 kids want to play together?

Best Answer

Hi DR39,
 
Thank you for your interest in the Air Hogs Super Soft Stunt Shot RC. The remote of this RC is equipped with a 2.4GHz frequency so you can race up to six vehicles at once! Please note that you'll need to pairing each vehicle and controller one by one before simultaneous play.
 
Hope that helps!
 
Spin Master Customer Care

4 years, 5 months ago

Spin Master Customer Care

Bakugan Armoured Alliance Premium Battle League Coliseum Arena

Take your Bakugan Brawls to the next level in the Bakugan Armoured Alliance Premium Battle League Coliseum Arena. Featuring animation-inspired design, banked walls and a custom-made rolling surface, the awesome Coliseum Arena will provide a truly pro battling experience. The two drawers in the base of the arena have space to store your Bakugan, playing cards, BakuCores and Baku-Gear between matches. With specialised slots to hold your Bakugan and cards during matches, and an exclusive Armoured Alliance Bakugan included with the arena, this is the best place to stage all your Bakugan Brawls. For ages 6 years and over.

Hi does the bakugan arena come complete as shown on the box?

Hi Valued Customer, Thank you for your interest in the Bakugan Armoured Alliance Premium Battle League Arena. The Battle League Coliseum includes an exclusive Howlkor x Serpenteze Bakugan! Combining 2 factions, fused Bakugan are all-new, powerful characters to add to your collection! Hope this helps! Regards, Spin Master Customer Care

4 years, 6 months ago

Spin Master Customer Care