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  • Answer Count
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  • First Answer
    9 February 2018
  • Last Answer
    8 May 2018
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When will this be back in stock? My daughter has lost hers and is distraught :( thanks 

Hello,

Thank you for your query.

Apologies, we do not have a stock date for this item at the moment. We would advise to contact your local store to see if they have any stock available.

If you contact the customer care team, they can place you on the mailing list for this item.

Apologies that I could not be of more assistance at this time.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

1. Will this item be coming back in stock? 2. Is the hair really easy to comb, a lot of these type of dolls have hair that knots and tangles easily?

Hello,

Thank you for your query.

Apologies, we do not have a stock date for this item at the moment. We would advise to contact your local store to see if they have any stock available.

If you contact the customer care team, they can place you on the mailing list for this item.

Apologies that I could not be of more assistance at this time.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

How does the sound work on the freight cargo set? Bought it for Christmas for my son but the button does not work and no sound

Hello,

Thank you for your query.

If this is not working please return to store or contact cutomer service.

I hope this information is of use.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

Will this item be back in stock?

Hello,

Thank you for your query.

Apologies, we do not have a stock date for this item at the moment. We would advise to contact your local store to see if they have any stock available.

If you contact the customer care team, they can place you on the mailing list for this item.

Apologies that I could not be of more assistance at this time.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

Is the whiteboard side of this easel magnetic? I see that the red one is

Hello,

Thank you for your query.

Yes the whiteboard side is magnetic.

I hope this information is of use.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

Is there an ELC house that the Rosebud family and furniture are made for? 

Hello,

Thank you for your query.

The house that these fit is the -

https://www.elc.co.uk/dolls-houses-and-furniture/deluxe-rosebud-house-with-furniture/146038.html

Thank you for your query.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

There is not a colour option??... I would like 2. PINK Wendy whales.... not blue

Hello,

Thank you for your query.

Wendy whale is pink, the blue one is Walter Whale.

I hope this information is of use.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

Any chance of you making bridges and tunnels for the track? 

Hello,

Thank you for your query.

We have passed your request to our product team for future product reviews.

I hope this information is of use.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

Are the wheels hard plastic or rubber?

Hello,

Thank you for your query.

Unfortunately this product is no longer available to obtain the information we are afraid.

Apologies that I could not be of more assistance at this time.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care
 
 

What dolls go with this house? Please advise ELC as I have been waiting for a response for several days now.  Many thanks 

Hello,

Thank you for your query.

Unfortunately this product is no longer available to obtain the information we are afraid.

Apologies that I could not be of more assistance at this time.
7 years, 3 months ago
Customer Avatar
by
KatP
 - ELC Customer Care